Today, I read yet another post from a woman law firm owner “venting” about a “bad” client. Certainly, some people will never be easy to work with. Most “bad” client stories I read and hear, though, could have different outcomes if the law firm had a better client control or client management system. In this episode, I share one that was taught to me when I started my practice years ago, and one I’ve shared with many of my women law firm owner clients with tremendous success.

You’ll discover…

  • Why you need to stop “building rapport” and focus on client confidence instead
  • One simple tactic to determine if your client is truly “invested” in their case (before you engage with them)
  • Where 99% of attorneys fail in client management (and why you don’t have to be one of them)
  • How to stop clients in their tracks when they try to take control of things (while still being kind and polite)
  • And much, much more…